These terms apply when you buy a service from Steph Does Systems. Buying means you accept them. Please read them before you pay.

Steph Does Systems is a sole trader business run by Stephanie Bartram, ABN 93 243 679 794, based in South West Rocks, New South Wales, Australia. In these terms, “we” and “us” mean Steph Does Systems, and “you” means the person or business buying the service.

What we sell

Your own business AI, $997. An AI system set up with you and built around your business. It includes a short intake, the build, and focused time together getting it running.
Strategy Session, $297. A one hour session on your biggest bottleneck, after a short intake form. You receive a plan, next steps, a recording and a transcript.
Larger projects. Scoped and quoted individually. A written proposal sets out what is included, what it costs and how long it will take, and that proposal takes precedence over these terms where the two differ.

All prices are in Australian dollars. Steph Does Systems is not registered for GST, so no GST is charged on any invoice or quote.

Booking and payment

Payment is made in full before the work starts, through Stripe. Your booking is confirmed once payment clears and you have returned the intake form. Larger projects may be invoiced in stages, as set out in the proposal, with payment terms of seven days.

What you need to provide

For us to deliver, you need to complete the intake form before your session, turn up to the scheduled time, and give us the information about your business that the work depends on. If that information does not arrive, the work may take longer or may not be able to go ahead.

You also need your own AI subscription, which is currently around $30 a month and is paid by you directly to the provider. It is not included in the price.

Rescheduling and cancellation

Life happens, and we would rather move a session than have you sit through one at the wrong moment.

Move your booking as often as you genuinely need, as long as you give at least 24 hours’ notice. After the second move we will talk about whether the timing is right at all.
If you miss a session without telling us, we will hold what you have paid and offer you one more time. If that one is missed too, the session is treated as delivered.
If we need to reschedule, we will offer you a new time as soon as we can, or a full refund if none of the alternatives suit.

Refunds and your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if a service is not supplied with due care and skill, is not fit for the purpose you told us about, or is not delivered within a reasonable time. For a major failure you can cancel and get a refund, or ask for compensation for the drop in value. For a problem that is not major, we are entitled to fix it within a reasonable time.

You can also change your mind before we start, and get all of your money back. For a Strategy Session that means any time up to 24 hours before we are due to meet. For Your own business AI it means any time before we begin building. Email us and the refund is processed. No reason needed, and no awkward conversation.

Once the work has been done, we do not refund because you have changed your mind, because you did not use what was delivered, or because your circumstances have changed. If something is not working for you, tell us before you ask for a refund, because most problems can be fixed.

Recordings, transcripts, written plans and any files built for you are delivered as soon as they are ready, and are treated as delivered from that point.

What we do not promise

We do not guarantee any particular business result, revenue figure or amount of time saved. What you get out of the work depends on your business and on what you do with it.

AI can be wrong. Everything an AI system produces should be checked by a person before it is relied on, especially anything that goes to a customer, anything financial and anything legal. You remain responsible for what your business does with the output.

The systems we build sit on third party platforms that we do not control. If one of those platforms changes its pricing, its features or its terms, or stops operating, that is outside our control and we are not responsible for it.

Confidentiality

What you tell us about your business stays private. We will not share it or use it as a public example without asking you first. The same applies the other way: our templates, prompts, frameworks and materials are ours, and are for your business, not for redistribution.

Who owns what

You own your business information, your content and the finished system we build for you, once it is paid for in full. We keep ownership of our own methods, templates, frameworks and teaching materials, and you have a licence to use them inside your own business for as long as you like. You may not resell them, publish them, or use them to deliver the same service to someone else.

Liability

Nothing in these terms limits your rights under the Australian Consumer Law. Where the law allows us to limit our liability, our total liability for anything connected to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential loss, including lost profits or lost business opportunities.

Changes to these terms

We may update these terms. The version that applies to you is the one published on the day you paid. The date at the top shows when this version was published.

Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction.

Contact

Stephanie Bartram, trading as Steph Does Systems
ABN 93 243 679 794
South West Rocks NSW 2431, Australia
hello@stephdoessystems.com

Terms and Conditions